Anish Joy
I am a Design professional with 12+ years of Experience working as a Product Design Manager, Service Designer, UX Designer, and UX Researcher
I have worked for different industries like Financial Banks, Fintech, Marketing Technology, Supply Chain, and Healthcare. By applying my design and leadership skills in different industries of different sizes, I have gained the knowledge and experience of leading Design teams.
Flybits
Product Design Manager
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Design Leadership
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Design Strategy
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Service Design
Kinaxis
UX Manager
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Design Leadership
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UX Advocacy
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UX Research
JP Morgan Chase
Service Designer
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Design Blueprints
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UX Research
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UX Workshops
Voxiva
UX Manager
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Design Leadership
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Design Strategy
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UX Design
Capital One
UX Researcher
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UX Research Planning
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Qualitative Research
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Quantitative Research
Principles
1
Leadership Principles
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Cross-Team Collaboration
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Accountability
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Improve Efficiency
Interactive Prototype
UX Wireframes
 Clean Design |  Persona based design |  Observing Customer Representative using live system |  Dashboard view for executives |
|---|---|---|---|
 Task Management Tracking System |  Dashboard - Executive Persona |  Live Monitoring Client Locations |  Details Page hidden for need base access |
 Device Management Persona Screen |
RESULTS
Conducted Qualitative and Quantitative UX Research studies to learn the impact of the new design on the users. Translated complex data into meaningful and actionable recommendations. Identified KPIs to track for successful product adoption.
UX Research Findings
Mixed Method Usability Testing
32%
increase in user adoption
Website Analytics
4x
increase in payment device registration
80%
reduction in customer call wait time
83%
reduction in time taken to install a payment device
92%
reduction in customer go-live time